Terms of Service

1. Agreement and acceptance

These Terms of Service (“Terms”) are a binding agreement between Cognita Tech Ltd (“Cognita”, “we”) and the organisation that uses the service (“Customer”, “you”). You accept these Terms by creating an account, using the service, or generating or using an Ingest Token. If you accept on behalf of an organisation, you confirm you are authorised to bind it.

The service is offered to business users only and is not intended for consumers. You confirm you are entering into these Terms in the course of business.

2. Definitions

• Service — the Cognita platform, website, and dashboard.
• Authorised Users — people you permit to access your account.
• End Users — your employees or contractors whose Claude Code usage telemetry is sent to the Service.
• Ingest Token — the credential you place in Claude Code settings to send telemetry to your tenant.
• Customer Data — data you or your End Users send to the Service.

3. The service and licence

We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during the term. Each Customer’s data is isolated under a system-minted tenant identifier. You are responsible for keeping your Ingest Token secret and for activity under your account.

4. Acceptable use

You agree not to:

• reverse engineer, resell, or sublicense the Service;
• use it unlawfully or to infringe others’ rights;
• exceed reasonable volume or rate limits, or attempt to disrupt the Service; or
• send data you are not permitted to send (see section 6).

5. Fees and payment

The Service is currently provided free of charge on the current plan. We reserve the right to introduce fees, paid plans, or usage limits, or to change the free tier, on at least 30 days’ notice to account holders.

If we introduce fees, the following will apply to any paid plan you choose: fees are stated in GBP and are exclusive of VAT and other taxes, which you are responsible for; payment is taken in advance via our third-party payment processor; subscriptions renew automatically for successive terms unless cancelled before renewal; and fees already paid are non-refundable except where required by law. We will give existing paid subscribers notice of any price change before their next renewal.

Your continued use of the Service after a fee change takes effect constitutes acceptance of the new fees. If you do not accept them, you may stop using the Service and cancel before the change takes effect. You will never be charged for a paid plan you have not chosen.

6. Your data and your End Users

You are the controller of your End Users’ telemetry; we process it as your processor under our Data Processing Agreement, which is incorporated into these Terms. Because sending your staff’s usage data to us is a form of employee monitoring, you warrant that:

• you have a valid lawful basis under UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act 2025, and any successor legislation to send your End Users’ data to us;
• you have carried out any assessment the law requires, including a Data Protection Impact Assessment where applicable; and
• you have informed your End Users, before their data is sent, of the monitoring, its purpose, and our involvement as your processor, as required by law.

You agree to indemnify us in full against any losses, regulatory fines, claims, and reasonable costs arising from your failure to meet these obligations. This indemnity is not subject to the liability cap in section 9.

7. Intellectual property

We own the Service and all intellectual property in it. You own your Customer Data, and grant us the licence needed to process it to provide the Service. Aggregated and anonymised statistics derived from usage across customers (including benchmarks) are owned by us; these never identify you, your company, or any individual.

8. Warranties and disclaimers

The Service is provided “as is”. While it is free, we make no warranty that it will be uninterrupted, error-free, or available at any particular level. We disclaim all implied warranties to the fullest extent permitted by law.

9. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you in any 12-month period is limited to the greater of the fees you paid us in that period and £100 — so there is always a minimum meaningful remedy, and the cap rises automatically once you are on a paid plan, without these Terms needing to change. We are not liable for indirect or consequential loss, or for loss of profits, revenue, business, or goodwill. Your indemnity in section 6 is not subject to this cap.

10. Term, suspension and termination

Either party may terminate on notice. We may suspend or terminate your access if you materially breach these Terms (including, once fees apply, non-payment). On termination, your right to use the Service ends; you may export your data within a reasonable window, after which we delete it in line with the DPA (including crypto-shred of identity data).

11. Confidentiality

Each party will protect the other’s confidential information and use it only to perform these Terms.

12. Changes to these Terms

We may update these Terms from time to time. We will post the new version here and, for material changes, notify account holders. Your continued use after the change takes effect constitutes acceptance. The version in force is always the one published on this page.

13. General

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. They are the entire agreement between us on their subject matter. We may assign them in connection with a reorganisation or sale; you may not assign without our consent. Neither party is liable for events beyond its reasonable control. If any provision is unenforceable, the rest remain in effect. Except for our group companies, no one other than you and us has any right to enforce these Terms.